About the role
Role Overview
We are seeking a dedicated Duty Manager to ensure the smooth running of daily operations across our sites. In this role, you will oversee staff performance, manage operational processes, and serve as a crucial link between site teams and senior management. Your contribution is key to maintaining high standards, regulatory compliance, and excellent service delivery.
Working Hours- Shift Pattern: 19:00 – 07:00 (4 days on / 4 days off rotation, after training)
- Flexibility: Weekend shifts and additional hours may be required
- Overtime: Available based on operational needs
- Pre-Shift: Arrive 10 minutes early for handovers with the outgoing team
- Reporting To: Operations Manager / Senior Operations Manager
Candidate must have
Key Responsibilities
Operational Leadership- Oversee daily site operations, ensuring security, safety, and service standards are upheld
- Lead team briefings and coordinate action plans to meet company and client objectives
- Maintain smooth communication and handovers during absences
- Ensure control room standards are met, including cleanliness, organization, and documentation accuracy
- Collaborate with the Rostering Manager to create staff schedules and maintain adequate coverage
- Ensure staff comply with company standards for appearance, training, and conduct
- Monitor attendance and performance, addressing issues according to company procedures
- Support onboarding, induction, and continuous training for new team members
- Conduct investigations and manage disciplinary processes in line with company policy
- Work with HR and senior leadership to ensure fair and timely resolutions
- Conduct regular site inspections to confirm all documentation, risk assessments, and instructions are current
- Ensure staff adhere to uniform standards and perform regular equipment checks (e.g., first aid kits, fire extinguishers)
- Supervise site opening and closing procedures to safeguard company assets
- Ensure company vehicles are clean, refuelled, and inspected daily
- Manage key control, allocation logs, and vehicle damage reports
- Respond promptly to alarm activations (within 30 minutes) and ensure accurate documentation
- Oversee investigations of incidents and follow up appropriately
- Facilitate ongoing, role-specific training for staff to maintain high operational standards
- Support the professional development of control room operators, mobile officers, and site teams
- Manage operations efficiently within budgetary constraints
- Submit accurate weekly timesheets by 6:00 AM Monday for management review
- Ensure all records and documentation are completed, filed, and retained correctly
- Support transport coordination and maintain accurate transport logs
- Track and resolve non-conformances or advisory notices
- Promote cross-department communication and provide regular updates to senior management
- Undertake other duties as needed to support operational needs
We are an inclusive employer and welcome applicants from all backgrounds. As a Disability Confident Committed Employer, we actively encourage applications from people of all abilities. Flexible working arrangements can also be discussed during the application and interview process.
Job Type: Full-time
Pay: £13.00 per hour
Benefits:- Company pension
- Security : 1 year (required)
- Managerial: 1 year (preferred)
- SIA Licence (required)
- CCTV Licence (preferred)
- Clean UK Driving Licence Held for a minimum of 12 months (required)