Role Purpose
The Burnley BID Warden provides a visible, proactive, and reassuring presence throughout Burnley town centre. This role supports a safe, welcoming environment by delivering high-quality public-facing security, assisting with the enforcement of the Public Space Protection Order (PSPO), and building strong relationships with local businesses, visitors, and partner organisations.
Key ResponsibilitiesPatrolling & Public Engagement
- Carry out regular, high-visibility foot patrols across the BID area (completing all scheduled patrols per shift).
- Wear branded uniform and body-worn video at all times.
- Act as a visible deterrent to reduce anti-social behaviour and crime.
- Provide friendly, professional assistance to businesses, visitors, and members of the public.
Incident Management & Reporting
- Respond promptly to incidents reported through the BID radio network and company systems.
- Support with issues such as shoplifting, street drinking, drug use, and begging.
- Accurately record all incidents using company tools (e.g. DISC, CRM, Timegate, Jotform).
- Submit digital patrol logs daily via the app portal.
- Use digital clocking systems to verify patrols with time-stamped accuracy.
- Record and log significant incidents using body-worn video to support incident reporting and evidence collection.
Collaboration & Enforcement Support
- Work closely with Burnley BID, Charter Walk security, Burnley Council, the police, and CCTV operators to share intelligence and ensure effective communication.
- Support enforcement of the PSPO as appropriate.
- Act as the “eyes and ears” on the ground, identifying and escalating community safety concerns.
- Provide witness statements and assist with court proceedings when required.
Community Safety & Environmental Support
- Report environmental concerns such as graffiti, vandalism, and fly-tipping.
- Monitor anti-social behaviour hotspots and increase visibility during peak risk periods.
- Support the BID’s Business Crime Reduction Partnership (BCRP) while maintaining data protection standards in line with GDPR.
