To provide fully SIA licensed personnel and bespoke technological solutions
To guarantee bespoke customer support throughout the service
To provide accurate Incident and Alarm Response Reports
To provide all clients with regular reports as required of service provision
To supply vetted staff in accordance with BS 7858
The Alpha Omega Securities Customer Charter is what defines our professional delivery of security services
Our aim is to provide our clients with a value for money service without compromising on quality
WHAT OUR CUSTOMERS THINK
From the outset I have been impressed by the professional approach that has been taken in order to meet my needs. At the first meeting I set out my operating policy and how important it was to have the Door Supervisors with the right attitude for the success of this business. This briefing was immediately taken on board and at the second meeting I was presented with a detailed portfolio of how my policies would be met. The Customer Care package provided has dealt with my main priority to “meet and greet” the customer, the life-blood of any business, to make the all-important first impression at the front line of the business. The employees provided have also been able to deal with the problems that have arisen in the same professional manner.
J.A.Wooddisse (Managing Director - Harrisons Cafe - Bar)
As a hospitality veteran of 26 years finding a professional and reputable security company is an essential element of any licensed operation. Alpha Omega Securities provide an excellent service and their work is a exemplary. Ken and the team are a pleasure to deal with and would not hesitate to recommend.
Ben Rafferty (Managing Director - Residence Restaurant & Bar)
Alpha Omega Securities Ltd has provided door supervisors for our company for the past two and a half years when they came highly recommended by a colleague. We have previously never used a security company to provide door supervisors but from the initial meeting with Mr Lawton we have been impressed by the professional approach that has been taken in order to meet our requirements. Mr Lawton went into great detail on our first meeting to ensure he had our requirements correct before ensuring which door supervisors would be perfect for our company. All the door supervisors we have encountered from Alpha Omega Securities Ltd are polite, punctual and well suited to our establishment. The organisation of the company is perfect as the doorman are arranged a week in advance but Mr Lawton always seems able to supply any extra door staff at short notice should we require them. The customer service and accounts departments are always happy to help with any issues that arise and will go to great lengths to ensure the invoices are correct before sending them out. In particular the accounts department always email to check the hours are correct to the arrangements which were made the week before which is ideal for our company as our requirements for door supervisors are not the same on a weekly basis. We would not hesitate to recommend Alpha Omega Securities Ltd to others.
We at Cooper Buckley Ltd have had a close working relationship with Alpha Omega Securities since 2001. They have always proved to be a highly competent security company who take great pride in their work. The Alpha Omega Securities guards always display a professional attitude with due diligence to the job in hand, are polite and courteous, smartly turned out and have a goof awareness of Health & Safety issues, including fire precautions. Total peace of mind has been achieved in out working relationship due to Alpha Omega Securities being able to produce results, even when under extreme pressure. It is without hesitation that I recommend Ken Lawton and his team to any prospective clients who require a first class service.
Caroline Cooper (Manager - Cooper Buckley)
We’ve had dealings with Alpha Omega Securities Ltd for the last few years. During this time time we have found them to be extremely professional and we have a good relationship with them. On the rare occasions when security issues have arisen they have always been prompt and reliable at solving the issue. They always take Health & Safety extremely seriously and I would have no issues with recommending Alpha Omega Securities Ltd.
Tony Chrystal (Operations Director - AO)
We have employed Alpha Omega Securities Ltd for over 8 years. During this time they have proved to be a conscientious, diligent and responsive contractor. They are proactive in managing their on-site teams, to ensure our service standards are maintained. Their management and supervisory performance has ensured that compliance with our business and health and safety requirements has always been in keeping with our expectations. I have no concerns in recommending Alpha Omega Securities as a security services provider.
Darren Woodward (Site & Security Manager - Smart Fleet Solutions)
We have employed Alpha Omega Securities for a number of years now and find them completely professional, reliable and flexible in their approach to our contract. I would be very unwilling to place my business elsewhere due to the high standard of customer service they offer. The Royal Cheshire County Show had suffered a high volume of theft and unpaid entries in years gone by. ‘The Cheshire’, had in fact, gained the unenviable reputation of being seen as a soft target. However, since the employment of Alpha Omega Securities, this reputation disappeared literally overnight as their bespoke service and procedures quickly dealt with many of the longstanding issues. We work closely with Alpha Omega Securities to continually improve and develop their services at the show, ensuring that visitors and exhibitors experience an efficient, friendly but firm security stance. Alpha Omega Securities has quickly become a great asset to our show and again, I am happy to recommend their services to you.
Nigel Evans (Executive Director - Royal Cheshire County Show)
I am happy to provide a reference for Alpha Omega Securities Ltd. This company has provided security to Nantwich Agricultural Show and The International Cheese Awards for several years. Our show attracts many thousands of people from far and wide. The International Cheese Awards is the biggest cheese show from every continent, there were over 5,000 entries this year. The Agricultural Show is the largest one day show in the country showing and exhibiting everything that the countryside and farming has to offer in Cheshire. The event is spread over our large show ground and our security needs are provided by Alpha Omega Securities, their advice and experience is invaluable, they work towards ensuring the event runs smoothly. Their staff perform their duties in an appropriate, efficient, well mannered manner. They are well manage and supervised throughout the event. They are always uniformed and of a smart appearance. Alpha Omega Securities have contributed toward the continual success of our show, they can be relied on, are highly credible and I would have no hesitation in recommending them.
Alpha Omega Securities offered a professional event stewarding service to my fundraising event and provided well-trained polite members of staff. They were able to offer their support whilst working around busy time periods and were always happy to deal with queries when they arose. All employees worked well as a team – and were happy to coordinate their tasks between one another. I would highly recommend the Alpha Omega Securities team, to provide you with good service and exceptional quality.
Graham Witter (Event Organiser - Weston Lights)
BID have worked with Alpha Omega Securities for over 10 years. We chose Alpha Omega Securities because they had an excellent reputation in providing a quality security service at a very competitive rate. The staff and security officers are extremely professional, always willing to go the extra mile and their response time is second to none. I would recommend Alpha Omega Securities to people who need a professional personal security service.
Louise Ashley (Business Park Manager - BID and Gadbrook Park)
Since day one of Alpha Omega Securities taking on key holder and response to alarms I have always found your service 1st class. You always respond to any out of hours alarms promptly and contact us if we need to attend to any issues. On the odd occasion when we have been called in by yourselves your staff will always stay with us until we are done, this means our staff aren’t lone working which is useful. Also when we have had any other security requirements your expertise in this area has been invaluable in helping us come up with a solution.
Paul Docksey (Facilities Manager - Sir William Stanier)
We have been using Alpha Omega Securities for the past two years to fulfil all our business security needs. We use a variety of services including onsite 24 hour guards, nightly security guard patrols and remote CCTV monitoring. Alpha Omega Securities, as well as the Police are the first point of contact with our alarm provider, meaning we can rest assured that in the event of an alarm trigger, we are in very capable hands. Through their extremely diligent and professional staff, they provide an excellent level of care as well as exceptional service. We are provided with a comprehensive security package which gives us complete peace of mind. We will continue to use their services and would recommend them to any business or individual with security needs.
Sam Britton (Managing Director - Olympus International Limited)
Alpha Omega Securities currently provide our facility with mobile security patrols and a key holding service including first response out of hours. To date I have found them to be reliable, courteous and responsive to our changing needs.
Tim Jones (Purchasing Manager - Joseph Heler)
Alpha Omega Securities have been providing a key holding service for Lyon Griffiths Ltd since 2009. During this time they have always provided peace of mind and I would have no hesitation in recommending this company.