CUSTOMER CHARTER

  • To conduct a no obligation Site Survey
  • To provide fully SIA licensed personnel and bespoke technological solutions
  • To guarantee bespoke customer support throughout the service
  • To provide accurate Incident and Alarm Response Reports
  • To provide all clients with regular reports as required of service provision
  • To supply vetted staff in accordance with BS 7858
  • The Alpha Omega Securities Customer Charter is what defines our professional delivery of security services
  • Our aim is to provide our clients with a value for money service without compromising on quality

WHAT OUR CUSTOMERS THINK

From the outset I have been impressed by the professional approach that has been taken in order to meet my needs. At the first meeting I set out my operating policy and how important it was to have the Door Supervisors with the right attitude for the success of this business. This briefing was immediately taken on board and at the second meeting I was presented with a detailed portfolio of how my policies would be met. The Customer Care package provided has dealt with my main priority to “meet and greet” the customer, the life-blood of any business, to make the all-important first impression at the front line of the business. The employees provided have also been able to deal with the problems that have arisen in the same professional manner.

J.A.Wooddisse (Managing Director - Harrisons Cafe - Bar)